FAQ
Mostly commonly asked questions
Somerset Regional , QLD
What is your turn around time?
Our turn around time is between 1 - 7 days.
As we keep limited stock on hand.
If you need your order before a date please email us at poppits_delites@outlook.com.
Do you offer special message or cards to orders?
Yes we do add custom message or cards to our orders, when they are present or special surprise.
Please email us at poppits_delites@outlook.com.
with what you like to be added. No we do not put invoice inside gifts.
Do you offer refunds?
Yes, we offer refunds. Our refund policy lasts for 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
How do I qualify for a refund?
To qualify for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How long does it take to process a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain amount of days.
What if I haven't received my refund yet?
If you haven't received your refund yet, please check your bank account first. Then, contact your credit card company as it may take some time for the refund to be officially posted. If you've done all of this and still haven't received your refund, please contact us at poppits_delites@hotmail.com.
Ordering process
2. If your having issue making a purchase?
If you having issue placing an order please contact us by our contact tab or via email poppits_delites@outlook.com
3. The discount code didn't work?
We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded.
4. How do i use your discount code?
Discount codes can be added by just copy and pasting the code in the coupon field on the cart page. (Only 1 can be used pre order)
5. Can we change and order or add items on after order has been placed?
No once orders are placed they are final
How much does shipping cost?
Shipping costs are based on the weight of your order and start at $10.90 for 500g.
We offer free shipping on all orders over $150.
Who do you use when posting order out?
Australia Post
Do you provide tracking for parcels?
Yes, all our parcels are sent with tracking. You will receive the tracking details via email or text message, depending on the information you provided during checkout.
How long will my parcel take once posted?
These time frames are an average guide on when you can except your parcel to arrive,
Please remember once your order have been pick-up by courier we can not control how long your parcel will take.
Sending within QLD state:
Metro - up to 2 business days
Regional - up to 5 business days
Sending interstate:
Metro - up to 3-6 business days
Regional - 6 - 10 business days
What should I do if my order arrives damaged?
If your order arrives damaged, please email us at poppits_delites@outlook.com within 7 days of delivery. Include a photo of the damaged item in its packaging and your order details. We will assist you in resolving the issue and offer a refund or replacement.
(Seconds/sale items are sold as is and may already be slightly damaged as per the product description therefore are exempt from these conditions)
What if my parcel goes missing?
If your parcel goes missing, please contact us as soon as possible at poppits_delites@outlook.com. We will investigate the issue and work with the shipping carrier to locate your parcel.